Last updated
This policy covers recruiter plans bought on insachglobal.com. Candidates never pay us anything, so nothing here applies to them.
1. What you are buying
A plan is a prepaid subscription for a fixed period. It grants a number of job credits (one credit publishes one job) and a number of resume-database views. Both are consumed as you use them and expire when the plan period ends.
2. Cancelling
You can stop using a plan at any time by writing to contact@insachglobal.com. Cancelling stops the plan renewing; it does not end the current period, and your existing credits remain usable until the period ends. Plans do not auto-renew unless you are told otherwise at checkout.
3. When we refund
| Situation | Outcome |
|---|---|
| You were charged twice for the same plan | Full refund of the duplicate charge |
| Payment succeeded but the plan was never activated | Full refund, or we activate the plan — your choice |
| You cancel within 7 days and have used no credits or resume views | Full refund |
| You cancel within 7 days having used some credits | Pro-rata refund for the unused portion, at our discretion |
| A prolonged outage on our side made the plan unusable | Pro-rata refund or an extension of the plan period |
| You cancel after 7 days, or have used most of the plan | No refund |
| Your account was suspended for breaching our Terms | No refund |
4. How to request a refund
Email contact@insachglobal.com from the address on the account, with the payment reference shown on your billing page. We respond within 3 business days.
5. How long a refund takes
Approved refunds are returned to the original payment method through Razorpay. We initiate within 5 business days of approving; your bank or card issuer typically takes a further 5–10 business days to show it. We cannot refund to a different account.
6. Failed or pending payments
If money left your account but the plan did not activate, the payment usually failed at the gateway and your bank reverses it automatically within 5–7 business days. If it has not, contact us with the payment reference and we will trace it with Razorpay.
7. Staffing engagements
Contract staffing and consultant placements are governed by the signed agreement with that client, not by this policy.
See also our Terms of Use.
Questions about this policy? Write to contact@insachglobal.com or use the contact form.